Privacy Policy 

How we use your data

ChadandWick (ABN 44 674 639 788) (we, us or our), understands that protecting your personal information is important. This Privacy and Credit Information Policy sets out our commitment to protecting the privacy of personal information provided to us, or collected by us, when interacting with you.

This Privacy and Credit Information Policy takes into account the requirements of the Privacy Act 1988 (Cth). In addition to the Australian laws, individuals located in the European Union or European Economic Area (EU) may also have rights under the General Data Protection Regulation 2016/679 and individuals located in the United Kingdom (UK) may have rights under the General Data Protection Regulation (EU) 2016/679) (UK GDPR) and the Data Protection Act 2018 (DPA 2018) (together, the GDPR). Appendix 1 outlines the details of the additional rights of individuals located in the EU and UK as well as information on how we process the personal information of individuals located in the EU and UK.

The information we collect

Personal information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.

The types of personal information we may collect about you include:

  • Identity Data including your name, age, profession, photographic identification and gender.

  • Contact Data including your telephone number, address and email.

  • Technical and Usage Data when you access any of our websites or platforms, details about your internet protocol (IP) address, login data, browser session and geo-location data, statistics on page views and sessions, device and network information, acquisition sources, search queries and/or browsing behaviour, access and use of our website (including through the use of Internet cookies), and communications with our website.

  • Interaction Data including information you provide to us when you participate in any interactive features, including surveys, contests, promotions, activities or events.

  • Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.

  • Professional data including where you are a worker of ours or applying for a role with us, your professional history such as your previous positions and professional experience.

  • Sensitive information is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information. We do not actively request sensitive information about you. If at any time we need to collect sensitive information about you, unless otherwise permitted by law, we will first obtain your consent and we will only use it as required or authorised by law.

How we collect personal information

We collect personal information in a variety of ways, including:

  • When you interact directly with us, including face-to-face, over the phone, over email, or online;

  • When you complete a form, such as registering for any events or newsletters, or responding to surveys;

  • When you apply for a job with us;

  • From third parties, such as details of your use of any website we operate (from our analytics and cookie providers and marketing providers. See the “Cookies” section below for more detail on the use of cookies); or

  • From publicly available sources, such as social media or the Australian Securities and Investment Commission (ASIC).

We collect credit information in a variety of ways, including:

  • When you provide it directly to us or you entering an agreement with us for the supply of goods and/or services;

Why we collect, hold, use and disclose personal information

We have set out below, a description of the purposes for which we plan to collect, hold, use and disclose your personal information.

Purposes of use / disclosure:

  • To do business with you, including to provide our services

    • Type of Personal Information: Identity Data; Contact Data

  • To contact and communicate with you about our business, including in response to any enquiries you make with us.

    • Type of Personal Information: Identity Data; Contact Data; Profile Data

  • To contact and communicate with you about any enquiries you make with us via any website we operate.

    • Type of Personal Information: Identity Data; Contact Data

  • For internal record keeping, administrative, invoicing and billing purposes.

    • Type of Personal Information: Identity Data; Contact Data; Financial Data; Transaction Data

  • For analytics, market research and business development, including to operate and improve our business, associated applications and associated social media platforms.

    • Type of Personal Information: Profile Data; Technical and Usage Data

  • For advertising and marketing, including to send you promotional information about our events and experiences and information that we consider may be of interest to you.

    • Type of Personal Information: Identity Data; Contact Data; Technical and Usage Data; Profile Data; Marketing and Communications Data

  • To run promotions, competitions and/or offer additional benefits to you.

    • Type of Personal Information: Identity Data; Contact Data; Profile Data; Interaction Data; Marketing and Communications Data

  • If you have applied for employment with us, to consider your employment application.

    • Type of Personal Information: Identity Data; Contact Data; Professional Data

  • To comply with our legal obligations or if otherwise required or authorised by law.

    • Type of Personal Information: Any relevant Personal Information

Our disclosures of personal information to third parties

Personal information: We may disclose personal information to:

  • Our employees, contractors and/or related entities;

  • IT service providers, data storage, web-hosting and server providers;

  • Marketing or advertising providers;

  • Delivery or logistics providers who deliver our goods to you;

  • Professional advisors, bankers, auditors, our insurers and insurance brokers;

  • Payment systems operators or processors;

  • Our existing or potential agents or business partners;

  • Sponsors or promoters of any promotions or competition we run;

  • Anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;

  • Courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;

  • Courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;

  • Third parties to collect and process data, such as analytics providers and cookies; and

  • Any other third parties as required or permitted by law, such as where we receive a subpoena.

Google Analytics: We have Google Analytics Advertising Features enabled. We and third-party vendors may use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together. These cookies and identifiers may collect Technical and Usage Data about you.

You can opt-out of Google Analytics Advertising Features including using a Google Analytics Opt-out Browser add-on found here. To opt-out of personalised ad delivery on the Google content network, please visit Google’s Ads Preferences Manager here or if you wish to opt-out permanently even when all cookies are deleted from your browser you can install their plugin here. To opt out of interest-based ads on mobile devices, please follow these instructions for your mobile device: On android open the Google Settings app on your device and select “ads” to control the settings. On iOS devices with iOS 6 and above use Apple’s advertising identifier. To learn more about limiting ad tracking using this identifier, visit the settings menu on your device.

To find out how Google uses data when you use third party websites or applications, please see here.

Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Access: You may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information. If we cannot provide access to your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal. If we can provide access to your information in another form that still meets your needs, then we will take reasonable steps to give you such access.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information. If we cannot correct your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal.

Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Storage and security: We are committed to ensuring that the personal information we collect is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.

Cookies

We may use cookies on our website from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do recognise you when you return to our online website and allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our online website with personal information, this information may be linked to the data stored in the cookie.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Links to other websites

Our website may contain links to other party’s websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy and Credit Information Policy.

Use of Google API Services (this section applies to personal information accessed through Google API Services)

We use Google’s Application Programming Interface (API) Service to collect personal information through our sign-up forms.

Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements (set out in the Google API Services User Data Policy).

We limit our use of the personal information that we collect to providing or improving our business. We do not use the personal information for any other purposes.

We only transfer the personal information to others if it is necessary to provide or improve our business or as necessary to comply with applicable law or as part of a merger, acquisition or sale of assets where we notify you of this.

We do not use or transfer the personal information for serving ads, including retargeting, personalised or interest-based advertising.

These restrictions apply to the raw data we obtain from the restricted scopes and data that is aggregated, anonymised or derived from them.

We have policies and procedures in place setting out appropriate safeguards for protecting your personal information obtained with the Google APIs. We will also ensure that our employees, agents, contractors and successors comply with the Google API Services Data Policy.

Amendments

We may, at any time and at our discretion, vary this Privacy and Credit Information Policy by publishing the amended Privacy and Credit Information Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy and Credit Information Policy.

For any questions or notices, please contact us at:

ChadandWick 

AABN 44 674 639 788

Level 18/1 Nicholson St, East Melbourne VIC 3002 

Ph: 1300 489 833 

Email: liana@chadandwick.com.au